Support center

Find answers fast, read docs, chat with AI assistant, or open a support case.

FAQ

Wiki

◈Security best practicesProtect account access and withdrawals. ◍Networks and confirmationsUnderstand TRC20/ERC20/BTC settlement. ◌Fee structureTrading, withdrawal, and conversion fee model.

Documentation

▣Account API docsAuthentication, balances, and user endpoints. ▤Trading API docsOrders, fills, and websocket streams. ▥Webhooks & eventsReceive status updates in your backend.

Manual

Check FAQ and Wiki for known behavior first.
Collect your transaction ID, asset/network, and UTC time.
Describe the issue in the case box with exact steps.
Submit and track updates from support notifications.

AI chatbot assistant

AI Hi, I can help with deposits, withdrawals, KYC, and security checks.

Contact support

Email Case details

Telegram support

Demo mode: support messages are simulated.